Safeguarding

SAFEGUARDING YOUR HOLIDAY SHOPPING EXPERIENCE

With the holiday season upon us, the center has numerous safety protocols in place to ensure our guests, employees, and community’s safety and health. Beyond following all state government mandates, the Center continues to take additional steps to promote a safe environment.

The Santa area will be thoroughly sanitized, and a deep cleaning of the photo set will be complete every night. Face coverings are required by all guests, photography staff, and Santa himself! To see our additional safety measures this holiday season, guests can visit our holiday page. While we understand the holidays may look different this year, we are thrilled and dedicated to making sure your traditions continue to be magical.

Guests will also notice the installation of numerous hand sanitizer stations throughout the Center and increased cleaning procedures by our Housekeeping team. We will also offer complimentary disposable face-covering upon request to guests, and all Management, Public Safety, and Housekeeping staff will continue to wear a face covering. Along with center procedures, the individual stores, restaurants, and entertainment venues have adapted numerous safety protocols to allow the community to shop safely this holiday season. 

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TEMPORARY HOURs

Monday - Wednesday 11:00 AM - 6:00 PM
Thursday 🦃 Thanksgiving Day—Closed
Friday Black Friday9:00 AM – 9:00 PM
Saturday Extended Hours10:00 AM – 8:00 PM
Sunday Extended Hours11:00 AM – 7:00 PM

RECOMMENDED HOURS FOR HIGH-RISK GUESTS

11am to 12pm

THINGS WE’RE DOING TO SAFEGUARD YOUR SHOPPING & DINING EXPERIENCE:

  • If you’re currently in an eating area, it may look a little different! Tables and chairs have been reconfigured to abide by social distancing practices.
  • Additionally, our housekeeping team has increased the frequency of sterilization procedures using CDC-recommended products, with an amplified focus on all high-volume touch-points such as restrooms, eating areas, escalators, elevators, doors and handrails.
  • Have you noticed more hand sanitizer stations? The center has installed additional alcohol-based hand sanitizer dispensers in highly-trafficked areas and walkways for public use.
  • We are also temporarily closing restrooms several times each day for deep cleaning and sanitation. Thank you for your patience with this!
  • And finally, all the center’s Management, Housekeeping, and Security employees will be wearing face coverings while in the shopping center.
  • If you find yourself needing a face covering and don’t have one, please ask one of our Security Officers and they will provide one for you, complimentary.

By following the CDC protocols, we can all work together to maintain a healthy shopping center environment for our community

We will continue to monitor the data and recommendations from CDC, WHO (World Health Organization) and ICSC, and update our practices as needed.

CDC RECOMMENDATIONS:

 

Amid the global spread, public health officials from the CDC urges everyone to practice healthy habits including:

  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not available, use a hand sanitizer with 60%+ alcohol.
  • Cover your mouth and nose with a face covering when around others.
    • You could spread COVID-19 to others even if you do not feel sick.
    • Everyone should wear a face covering when they are in public.
    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or unable to remove the mask without assistance.
    • The face covering is meant to protect others if you are infected.
  • Keep 6 feet between yourself and others, as face coverings are not a substitute for distancing.
  • Avoid close contact with people who are sick.
  • Stay home from work if you are feeling sick.
  • Make accommodations for your employees to stay/work from home if they or their children are affected.